Refund policy
Returns & Refunds
Something not right with your order? We are here to help. Email hello@clariadaily.com with your order number and a description of the issue.
CASEVAULT is operated by clickcommerce OÜ, Estonia, registration number 17513138. This policy does not limit any mandatory consumer rights that apply to your purchase.
1. Returns
1.1 Faulty or damaged product delivered
Please contact us within 14 days of delivery where possible. Include your order number, a description of the issue, and clear photos of the product and packaging showing the damage or defect.
Once we confirm the fault or delivery damage, we will arrange a free replacement. You do not need to return the faulty item unless we arrange a return at our expense. If a replacement cannot resolve the issue, we will offer an appropriate refund. Damage to packaging alone, when the product is undamaged, does not qualify for a replacement. Reporting after 14 days does not remove rights you have under applicable law.
1.2 Order not delivered
If your order has not arrived within 20 business days after shipment, contact us so we can investigate with the carrier. If we confirm non-delivery after 30 calendar days from shipment, we will offer a free replacement or a refund, as appropriate. You retain any earlier remedy required by law.
Check your shipping address carefully. If delivery fails because of an incorrect address or an unclaimed parcel, contact us to discuss the options. Any additional reshipping cost will be explained and agreed with you before reshipment.
1.3 Damage during use
Our voluntary replacement policy does not cover ordinary wear, accidental damage or misuse. This does not exclude claims for an underlying product defect.
1.4 Cancellations and change-of-mind returns
You can request cancellation within 12 hours of ordering, provided the order has not shipped. Email us immediately with your order number. If we can cancel before shipment, we will refund the order.
You may request a change-of-mind return within 30 days of delivery. Items should be unused, in their original packaging and original condition. You pay return shipping for change-of-mind returns; we cover reasonable return costs where the return is due to our error or a faulty product.
- Email hello@clariadaily.com with your order number and the items you wish to return.
- We aim to reply within 72 hours with the correct return address and instructions.
- Use tracked return shipping and send us the tracking number. Keep proof of shipment.
Do not use the original parcel's return address without contacting us first. Where permitted by law, we may wait until we receive the goods or proof of return before refunding. Approved refunds are processed within 14 days, or sooner where required by law.
1.5 Returned condition and promotional purchases
New, unused items returned under this policy receive a refund of the amount paid. If items have been used or damaged beyond what is necessary to inspect them, we may make a reasonable deduction reflecting their actual loss in value, where permitted by law. We will explain any deduction.
Refunds for promotional orders reflect the amount actually paid and the discount allocated to returned items. A free item has no cash refund value. Contact us before returning part of a promotional set so we can explain the calculation. We will never refund less than applicable law requires.
2. Refunds and changes
2.1 Price adjustments
Later price changes do not normally apply to earlier purchases. If you purchased on the same day a promotion launched, email us within 24 hours of purchase and we will refund any eligible price difference. Promotions cannot otherwise be applied retroactively.
2.2 Shipping address changes
Email us within 12 hours of ordering if your address needs correcting. Before shipment, we can update it at no charge. After shipment, a change may not be possible; the carrier may be able to help. Any additional cost will be explained before you agree to it. If we confirm an address change but fail to apply it through our error, we will cover the reasonable correction cost.
2.3 How refunds are paid
Refunds go to the original payment method. Your bank or payment provider may need additional time to display the credit. Original standard shipping charges are refunded where required by law or where the return is due to our error. For voluntary change-of-mind returns outside statutory requirements, original shipping charges are not refunded.
2.4 Contact
Email hello@clariadaily.com for help with returns, cancellations or refunds.